Common Geolocation Issues
In this article, we go over the common issues surrounding geolocation and solutions to get you back in the game!
- Prohibited Software: software programs installed on your device may conflict with the geolocation process. Please ensure you are not running a Virtual Private Networks (VPN) or Remote Desktop software (Such as Teamviewer or Anydesk). These programs will cause the geolocation checks to fail.
- Attempting to play on a Chromebook. Unfortunately, Chromebooks are not supported. You can only play on a Windows PC, Mac Computer, and Android or IOS device.
- If you are playing from a remote location there may not be enough Wi-Fi signals to confirm you location. Please ensure your device has access to 3 wifi signals so we can triangulate your location. Alternatively, try to connect your device via cellular data.
- If you are connecting via mobile web, PC, or Mac computer, you must download the appropriate app or plugin
- PC/Mac Computer Computer: How to download the GeoComply Plugin
- Mobile Web: How to download the GeoGuard App
How to download the Geolocation plugin?
You are required to download the Geolocation plugin if you are attempting to play on a PC or Mac Computer. 1. You will be prompt to download the plugin upon login or when you are attempting to wager. 2. Once downloaded, install the file and allow the ...
We are required by regulations to determine a player's location in order to allow real money gaming. We use a software plugin to determine the location based on your IP address and local Wi-Fi details. For PC and mobile web, you will be required to ...
How to turn on location services (Android & IOS)?
To wager on Stardust Casino, you must be located in the state of New Jersey or Pennsylvania (It’s a regulation ☹). As such, if you are playing within our apps, please ensure your location services are enabled: To do so on an Android App: Go to ...
What is Boyd's Rewards?
Boyd Rewards is a loyalty program with amazing rewards. When you play your favorite slots and table games at any Boyd Rewards property or online at Stardust Casino, you earn benefits that can be used at all Boyd Rewards locations nationwide or ...
My Debit/Credit card deposit rejected?
Unfortunately, our team is unable to see the exact reason why a particular card deposit was rejected. There are a few common reasons that may be responsible, however. Issuing Bank Does Not Allow Transaction Some banks do not allow deposits to online ...