Cool Off & Self Exclusion

Cool Off & Self Exclusion

In order to promote responsible gaming we offer our players the ability to restrict their game play on our site. We have different limits (time, game session, wager, deposit etc) that can be set by the customer in their account profile to suite their requirements.

You can restrict complete access to your account either temporarily or permanently by using the Self-Exclusion settings in your account. To do so, follow the instructions below:
  1. Login to your account
  2. On the top menu bar click "Account" 
  3. Click on the 'Responsible Gaming' tab
    1. Select 'Cool Off (in days)' if you want a temporary restriction to be placed. Once you set the appropriate number of days (minimum of 3) and confirm by clicking 'Suspend Me', you will be logged off automatically.
    2. Select 'Self Exclude (in years)' in sidebar if you want to restrict your access to your account more permanently. Be sure to browse through the disclaimer and agree to the terms prior to confirming by clicking 'Exclude Me'.
If you or someone you know has a gambling problem and need help, call 1-800-GAMBLER.


Once a Cool Off or Self Exclusion has been set, it cannot be cancelled early, and you must wait the period.

    • Related Articles

    • Gambling Problem

      Most people play casino games for the enjoyment of playing. This means playing within a reasonable limit within their own financial means. For some players, gambling is not a form of entertainment, but a prblem, which must be taken seriously. ...

    • Close My Account

      If you are no longer interested in playing, you can select to close your account. To do so, click on the account option, and go to the Responsible Gaming section. From there, you will find the Close Account option as shown below. If you have any ...

    • Control Your Play--Setting Self Imposed Limits

      Stardust Casino lets you manage your level of play on the site by giving you multiple limits you can set for your account. Deposit limits - Set the total amount you can deposit in a day, week or month. Loss limits - Set the maximum amount of losses ...

    • How to cancel a withdraw?

      You can reverse/cancel your withdraw request as long as it is still pending (and not yet processed). This option will be shown under the my account section (Profile>>Withdrawal Options>>Reverse Withdrawal). Any pending withdraws will appear in a list ...

    • Self Help Tools