Reopen my Account

Reopen my Account

If you would like to reopen your Stardust Casino account, please send your request to Support at support@stardustcasino.com . With your request, please answer two (2) of the following questions:
  1.  Wat is your last deposit amount and/or payment method?
  2. What is your current account balance?
  3.  Date of birth
  4. The last withdraw amount and/or withdrawal method you made.
Once our Customer Support team has received your request, you should receive an emailed update within 24 hours.

If you don't remember the above information, or can only answer one of the questions, you can send your request directly to our Security team at Security@stardustcasino.com .  In your email, please include your request to reopen your account and a copy of your photo ID. Once received, you should receive an emailed update within 24 hours.

Please do not send any documents to Customer Support or submit them through live chat. 


    • Related Articles

    • Close My Account

      If you are no longer interested in playing, you can select to close your account. To do so, click on the account option, and go to the Responsible Gaming section. From there, you will find the Close Account option as shown below. If you have any ...
    • PayPal

      This method deposits funds directly from your registered PayPal account. To utilize this method, select the PayPal option from the Add Funds menu. Then, fill in the monetary amount (minimum: $10.00) and submit the form to be taken to the PayPal site ...
    • Venmo

      This method deposits funds directly from your registered Venmo account. To utilize this method, select the Venmo option from the Add Funds menu. Enter the monetary amount and click Add Funds. If you are on a PC, a QR code will appear, directing you ...
    • How do I withdraw from my account?

      You can withdraw the funds in your StardustCasino.com account using the different options provided in the Cashier section. The most popular methods on our site are ACH (echecks paid directly to your checking account) and PayPal. To withdraw, tap the ...
    • My deposit was deducted from my financial account but not credited to my gaming account!

      Not being able to track down your money can be an incredibly frustrating experience, and here at Stardust Casino we aim to keep your experience as frustration-free as possible! The first thing to do when you suspect a deposit may not have been ...