My free spins aren't working!
If you have free spins available, but they are not working for you, please try uninstalling and reinstalling the mobile app or try clearing the cookies on your browser. If the issue persists, please reach out to our support team at support@stardustcasino.com and from there, we will be more than happy to look into this for you.
Related Articles
My Free Spins on the Million Dollar Slot
To access your free spins, you will want to go to the menu and select Rewards > Bonuses > My free spins. On this page you will be able to see how many free spins you currently have available. When you are ready to play, your spins, select "Spin now". ...
I didn't receive my spins or bonuses
If you received an exclusive offer or you selected a promotion but didn't receive your bonus or free spins, please reach out to our support team at support@stardustcasino.com and from there our support team will be more than happy to look into this ...
Stuck Game
If you are in the middle of a bet, and the game fails to complete itself, after logging out and logging back in, then it's possible you may have a stuck game. You might also see an error message when you reopen the game. When this occurs, please ...
Why can't I deposit/enroll with VIP Preferred program?
A few issues can arise when attempting to deposit/enroll with VIP preferred: During Enrollment, VIP preferred program runs additional verification on your account. Unfortunately, these systems are sometimes unable to verify your account information. ...
Forgot Password
If you have forgotten your password or you have entered your password wrong too many times, you can easily reset your password through the forgot password option. To do this, simply click log in and select Forgot Password. From there, you will need ...