I didn't receive my spins or bonuses

If you received an exclusive offer or you selected a promotion but didn't receive your bonus or free spins, please reach out to our support team at support@stardustcasino.com and from there our support team will be more than happy to look into this for you!

Please note, if a promotion was not selected, at the time of your deposit, our support team might not be able to manually apply the promotion, however they will check to see if it is possible.

• Related Articles

• Bonus History

  To view your previous bonus information, you will want to select Casino bonus - history, from the account menu, and select the date range you would like to review. Select the range you would like to review on your past bonuses, then select "Submit". ...

• Forfeit a Bonus

  If you received a bonus that you are not interested in using, you can easily forfeit the bonus. Simply go to the account menu and select Rewards > Bonuses > Casino - active. On this page, select the bonus that you would like to remove. Once you have ...

• My Free Spins on the Million Dollar Slot

  To access your free spins, you will want to go to the menu and select Rewards > Bonuses > My free spins. On this page you will be able to see how many free spins you currently have available. When you are ready to play, your spins, select "Spin now". ...

• Active Bonus and Wager Details

  To see your active bonuses and view your current progress towards completing the playthrough requirements, click on the account menu, select Rewards > Bonuses > Casino bonus - active. A list of your active bonuses will appear for you. To see the full ...

• My free spins aren't working!

  If you have free spins available, but they are not working for you, please try uninstalling and reinstalling the mobile app or try clearing the cookies on your browser. If the issue persists, please reach out to our support team at ...