If you are receiving a blank screen, or an error message, when trying to load one of the games, we recommend to try the following options:
Desktop/Laptop Computers
- Refresh the browser you are using
- Try playing from a different browser such as Microsoft Edge and Chrome
- Restart your device
- Clear your cookies and cache
Mobile devices
- Close any apps you may be currently running in the background
- Check for software updates
- Uninstall and reinstall the app
- If you are using the app, try logging in from a web browser, on your mobile device, and vise versa
- Clear cookies and app data
Still can't play the game? Please reach out to Customer Support and include the following:
- Name of the game
- What device you are using
- If you are using the app or web browser
- What you are seeing and the error message
- Possible screenshot of the error message